Privacy Policy

Introduction

This Privacy Policy outlines the practices of Riverside Golf & Tennis Ltd. (“we,” “our,” or “us”), located at #1 3600 King George Boulevard, Surrey, British Columbia, V4P 1B5, regarding the collection, use, disclosure, and protection of personal information through our website, https://www.riversidegolf.ca (“Site”) and related services.

We are committed to protecting the privacy of our customers in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti‑Spam Legislation (CASL), and applicable provincial privacy laws.

1. Information We Collect

We collect two types of information:

a. Non‑Personal Information

This includes anonymized and aggregated technical data such as:

• Browser type and version
• Operating system
• IP address (anonymized)
• Pages visited, time on site, click behavior
• Device and approximate geolocation data

This helps us improve website functionality and user experience.

b. Personal Information

This refers to information that identifies you as an individual, such as:

• Name, address, phone number, and email
• Order history and payment details (through third-party processors)
• Shipping and billing address
• Marketing preferences
• Any information you voluntarily submit through forms or interactions

2. How We Collect Information

We receive information through:

• Account registration, checkout, and contact forms on the Site
• Subscriptions to newsletters or promotional communications
• Website analytics tools (e.g., Google Analytics)
• Third‑party providers such as payment processors and shipping carriers

3. Why We Collect Information

We collect and process your personal information to:

• Fulfill and ship orders across Canada
• Communicate order updates or customer service responses
• Send newsletters or promotional offers (only with your consent)
• Improve our products and user experience
• Comply with tax, legal, and security obligations
• Prevent fraud or abuse

4. Consent

By using our Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us at [email protected].

5. CASL Compliance – Email and SMS Marketing

In compliance with Canada’s Anti‑Spam Legislation (CASL), we only send promotional messages if you have provided express consent.

You can unsubscribe at any time by clicking the “unsubscribe” link included in any marketing email or contacting us directly. Service-related messages (e.g., order confirmations) may still be sent even if marketing consent is withdrawn.

6. Retention of Personal Information

We retain data only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and tax obligations (e.g., seven years for accounting records)
• Resolve disputes or enforce legal agreements

When no longer needed, personal information is securely deleted or anonymized.

7. Your Rights Under Canadian Law

You have the right to:

• Access your personal information held by us
• Correct or update inaccurate information
• Withdraw consent (subject to legal limitations)
• Request deletion (if applicable)
• File a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca

To exercise these rights, contact us at [email protected].

8. Data Security

We employ reasonable technical and organizational measures, including:

• SSL encryption on our website
• Secure hosting infrastructure and firewalls
• Access restriction to authorized personnel only
• Contracts ensuring third-party data handling meets Canadian privacy standards

Our website uses SSL (Secure Sockets Layer) encryption on all pages that transmit sensitive data to protect your personal information during transmission. This is the industry standard for secure commerce transactions.

All payment transactions are processed securely through third-party payment gateways such as Stripe and PayPal, which are PCI DSS-compliant (Payment Card Industry Data Security Standard). We do not store or process your credit card information directly on our servers.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. Data Breach Notification

If a breach poses a real risk of significant harm, we will notify affected individuals and report the breach to the Office of the Privacy Commissioner of Canada, as required under PIPEDA.

10. Sharing Your Information

We do not sell personal information. We may share your information with trusted third parties for:

• Payment processing (e.g., Stripe, PayPal – PCI DSS-compliant providers)
• Shipping providers (e.g., Canada Post)
• Analytics or IT support (e.g., Google Analytics)

These parties are contractually obligated to adhere to Canadian privacy requirements.

11. International Data Transfers

Your personal data may be processed or stored in jurisdictions outside Canada (e.g., the U.S.). We ensure safeguards are in place to maintain comparable protection standards required under Canadian law.

While the Site may be accessible outside of Canada, including in the United States, we do not market, sell, or ship products to international users. Any personal data submitted by users outside Canada will be governed solely by Canadian privacy laws and will be processed in accordance with this Privacy Policy.

12. Cookies and Analytics

We use cookies and similar technologies to:

• Store preferences
• Enhance user experience
• Track site usage analytics via Google Analytics
• Personalize marketing or ads

By using Riverside Golf’s website, you consent to our use of cookies as described in this policy.

You may disable cookies via your browser, but some site features may stop functioning properly.

For more information on how Google uses your data, visit: https://policies.google.com/technologies/partner-sites

13. Targeted Advertising

We may use third‑party ad networks to deliver relevant advertisements. To opt out of interest-based ads, visit:

• http://optout.networkadvertising.org
• http://optout.aboutads.info

14. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect information from minors. If we become aware of such collection, we take steps to delete the data promptly.

15. Corporate Transactions

In the event of a merger, acquisition, bankruptcy, or sale of assets, personal information may be transferred to the new entity under the same privacy protections described in this Policy.

16. External Links

Our website may contain links to external websites not operated by Riverside Golf Centre Ltd. We are not responsible for their privacy practices. If you follow a link to any of these sites, please review their privacy policies, as they may differ from ours.

17. Changes to This Privacy Policy

We may update this Policy over time. Changes will be posted here with an updated “Last Modified” date. Material changes will be notified via email (if applicable) or a prominent website notice.

18. Contact Us